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HA-TOY01

Hearit.AI BuddyBear​

BuddyBear

Device Information​

  • Product Model: HA-TOY01
  • Product Name: ChatGPT AI Plush Toy (BuddyBear)
  • Device Guide: TOY01 User Guide

Firmware Update Methods​

We regularly release new firmware to optimize performance and add new features for your BuddyBear. You can update your device using the OTA (Over-The-Air) update method.

Method 1:OTA (Over-The-Air) Firmware Update​

BuddyBear supports Over-The-Air firmware updates to add new features and improvements.

Prerequisites​

  • Device must be powered on
  • Device must be connected to WiFi (2.4GHz network)
  • WiFi network must have internet access
  • Sufficient battery charge (recommended >30%)

Update Procedure​

Step 1: Enter Configuration Mode​

  1. Press the Power button (right foot) three times quickly
  2. Wait for the voice prompt: "Wi-Fi configuration"
  3. Device enters configuration mode
    • LED indicator shows 🔵 blue light (steady)
    • Device creates its own WiFi hotspot

Step 2: Connect to Device​

  1. On your smartphone or computer, go to WiFi settings
  2. Find and connect to the WiFi network named "HA-TOY-XXXX"
  3. Your browser should automatically open the setup page
  4. If the page doesn't open automatically, manually enter http://192.168.4.1/ in your browser
WiFi Configuration Page

Step 3: Access OTA Update​

  1. On the configuration page, click the "OTA" button
  2. You will be directed to the firmware update page

Step 4: Enter Firmware URL​

  1. In the firmware URL field, enter the update URL: 
    http://hearit.ai/d/HA-TOY/HA-TOY01-[date]-[version].bin

Example Firmware URL:

http://hearit.ai/d/HA-TOY/HA-TOY01-20250214-g219ff31.bin
  1. Click the "Update" button to start the update process

Step 5: Wait for Update Completion​

  1. The device will download the firmware from the provided URL
  2. Update process begins automatically
  3. ⚠️ Important: Do not power off or disconnect the device during the update
  4. The update typically takes 2-5 minutes depending on internet speed

Step 6: Update Confirmation​

Successful Update​

  • You will hear the voice prompt: "Update successful"
  • The device will automatically restart
  • After restart, BuddyBear is ready to use with the new firmware

Failed Update​

  • You will hear the voice prompt: "Update failed"
  • The device will continue to operate normally with the previous firmware version
  • You can retry the update process

LED Status During Update​

LED StatusMeaning
🔵 Blue solidConfiguration mode active
Blinking during updateFirmware download and installation in progress
Returns to normalUpdate complete, device restarting

Troubleshooting​

If the firmware update fails, try the following steps:

Common Issues and Solutions​

Issue 1: Cannot connect to "HA-TOY-XXXX" network

  • Solution:
    • Ensure the device is in configuration mode (press Power button 3 times)
    • Wait for the "Wi-Fi configuration" voice prompt
    • Check that your phone/computer WiFi is enabled
    • Move closer to the device

Issue 2: Update fails repeatedly

  • Solution:
    1. Check your WiFi internet connection is stable
    2. Verify the firmware URL is correct (copy and paste to avoid typos)
    3. Ensure device has sufficient battery charge (>30%)
    4. Retry the update process from Step 1

Issue 3: Cannot access http://192.168.4.1/

  • Solution:
    • Confirm you are connected to "HA-TOY-XXXX" network
    • Try using a different browser
    • Manually type the address in the browser address bar
    • Restart your phone/computer and try again

Issue 4: Update process stuck

  • Solution:
    1. Wait at least 5 minutes (some updates take time)
    2. If still stuck after 10 minutes, power off the device
    3. Power on and retry the update process
    4. Contact support if problem persists

Method 2: Product Flashing (Windows)​

This method is suitable for advanced users or when the online update is not available.

Preparations Before Starting​

Required Items:

  • A computer running the Windows operating system (supports Windows 7/8/10/11)
  • Original USB data cable
  • Device to be flashed
  • Flashing program corresponding to the device (.exe file)

Notes:

  • Ensure the computer has sufficient battery power to avoid power failure during operation
  • Use the original USB data cable to ensure connection stability
  • Disable antivirus software and firewalls on the computer before flashing to prevent interference with program operation
  • Do not disconnect the USB connection or close the flashing program during the flashing process

Flashing Steps​

Step 1: Enter Update Mode

  1. Press the top button 5 times quickly, then hold
  2. The LED will turn off to confirm entry into USB update mode
  3. Connect the HA-PEN01 to your computer via USB cable

Step 2: Launch the Flashing Program

  1. Locate the flashing .exe file corresponding to the device
  2. Double-click the file to launch the flashing program
  3. Wait for the program to load completely (the main program interface usually appears)

Step 3: Connect the Device

  1. Ensure the USB connection is secure between your computer and the device
  2. The flashing program should automatically detect the device
  3. Confirm the connection status displayed on the program interface flashing-mode

Step 4: Automatic Flashing Process

  1. The flashing program will automatically begin the firmware update
  2. The program interface will display the connection status and flashing progress
  3. Wait for the flashing to complete; do not perform any operations during this period Flashing-completed

Step 5: Manually Trigger Flashing (If Automatic Flashing Does Not Start)

  1. If the program does not start flashing automatically, check whether the device entered update mode correctly (LED off)
  2. Find and click the "Update Mode" or "Start Flashing" button in the flashing program interface
  3. Observe the progress bar displayed on the program interface and wait for the flashing to complete

Completion and Verification​

  • After successful flashing, the program will display a prompt message such as "Flashing Completed" or "Success"
  • The device will automatically restart after the update
  • Disconnect the USB connection and check if the device can start normally
  • Blue LED will indicate the device is powered on
  • If the device starts normally, the flashing is successful
  • Your device is now ready to use with the latest firmware

Troubleshooting​

If your firmware update fails:

  1. Ensure the device has sufficient battery (>50%)
  2. Try a different USB cable or USB port
  3. Restart your computer and try again
  4. Contact support for assistance

Important Notes​

⚠️ Before Updating:

  • Ensure the device is adequately charged (>30% battery recommended)
  • Use a stable WiFi connection with internet access
  • Do not interrupt the update process

⚠️ During Update:

  • Do not power off the device
  • Do not press any buttons
  • Keep the device stationary
  • Maintain WiFi connection

⚠️ After Update:

  • Allow the device to complete the restart process
  • Test basic functions to ensure update was successful
  • If you experience issues, try a factory reset (contact support for instructions)

Need Help?​

If you encounter issues during the firmware update process:

For the latest firmware updates and features, always refer to the official Hearit.AI support channels.